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Siilo.

Role

Head of design

Year

2020-2022

Siilo is Europes largest healthcare communication tool. The the app at the time did not provide healthcare professionals the tools that they needed to make Siilo a viable app. We needed a vision to help push the current state of the app.

Not just another chat app

Cases are a central part for a medical professionals day to day tasks. Siilo has a

unique opportunity where we can help fill the gaps where the current medical

industry falls short, by creating a system for cases that is easily shared within and

beyond hospital walls.

Cases are a central part for a medical professionals day to day tasks. Siilo has a unique opportunity where we can help fill the gaps where the current medical

industry falls short, by creating a system for cases that is easily shared within and beyond hospital walls.

Cases are a central part for a medical professionals day to day tasks. Siilo has a unique opportunity where we can help fill the gaps where the current medical

industry falls short, by creating a system for cases that is easily shared within and

beyond hospital walls.

Due to the lack of an efficient system for managing cases within the app, I was

assigned the responsibility of conceptualizing a solution that would enhance the

visibility of cases across the app. The ultimate goal was to empower users to engage

in productive discussions about patients, ensuring that the right information is

shared at the right time and with the right individuals.

Due to the lack of an efficient system for managing cases within the app, I was assigned the responsibility of conceptualizing a solution that would enhance the visibility of cases across the app. The ultimate goal was to empower users to engage in productive discussions about patients, ensuring that the right information is shared at the right time and with the right individuals.

Due to the lack of an efficient system for managing cases within the app, I was

assigned the responsibility of conceptualizing a solution that would enhance the visibility of cases across the app. The ultimate goal was to empower users to engage in productive discussions about patients, ensuring that the right information is shared at the right time and with the right individuals.

How might we make cases a seemless experience throughout the app

Getting a professionals opinion

We wanted to understand the way how Healthcare professionals created patient cases within the app and how they get that information from the app to their Eletctronic healthcare record system. After speaking with our users and how they use cases, we started to unpack multiple opportunities on how to make cases a viable option within the Siilo app.

Getting a professionals opinion

The Opportunity

Medical professionals require a system where when they create a case that the case be

searchable, and shareable with the right person at the right time.

Medical professionals require a system where when they create a case that the case be searchable, and shareable with the right person at the right time.

We gathered how our users create cases in their daily workflow so we can better

understand how to incorporate their workflow within the Siilo app. These learnings help us structure how we would approach the desing of creating a case within the app.

We gathered how our users create cases in their daily workflow so we can better understand how to incorporate their workflow within the Siilo app. These learnings help us structure how we would approach the design of creating a case within the app.

Documented and researched the workflow that doctors would make patient cases

Giving cases a home

After carefully gathering all our research feedback, we couldn't ignore the resounding

request from medical professionals: they needed a straightforward way to locate their

cases. So, to provide users with a reliable and accessible hub for the most relevant

information, we proudly introduced a new tab. By elevating the cases into it's own section we give the feature the flexibility it needs to evolve into the workflow tool that our users have been wanting.

After carefully gathering all our research feedback, we couldn't ignore the resounding request from medical professionals: they needed a straightforward way to locate their cases. So, to provide users with a reliable and accessible hub for the most relevant information, we proudly introduced a new tab. By elevating the cases into it's own section we give the feature the flexibility it needs to evolve into the workflow tool that our users have been wanting.

After carefully gathering all our research feedback, we couldn't ignore the resounding

request from medical professionals: they needed a straightforward way to locate their

cases. So, to provide users with a reliable and accessible hub for the most relevant

Display flexible content cards based off

cases a medical professional has created

but also cases that may be of interest to

them based off their profession.

When sharing a case within chats or in

other forms of communication. The actual

case content itself is minimize to give more

context of what the medical professional is

saying about the case.

Motion study

Case creation

We heard from our users that the current way they create cases through the app was a very simple task where they put the patient identifier, title, and detals about the case and then post. We wanted to encompass the simplicity of creating a case with the foundational items they would need to properly do their job. After doing more research on how cases are created in the medical industry we came across a standardized format that medical professionals utlize which is called the SBAR (Situation, Background, Assessment, Recommendaton) method along with the patient identifier being Name, and DOB.

Name and relevant information

Detailed step based on context of profession.

Review and send.

Motion study for posting a case

Spreading the knowledge

If there's no way to share and discuss a case smoothly within the app, then the case is pretty much useless. So, we had to really think through every step of a medical professional's process to ensure their workflow was as seamless as possible. In our research, we found that medical professionals often need to communicate with their teammates efficiently.

Spread the knowledge

Case view

Quick suggestion from contacts/organization

Tagging the right person

Who, where, and when

Who, what, where, when

Knowing who and when to contact a colleague is one of the most important and asked for feature in the Siilo app. In the system of cases knowing who is on shift is vital because if we know who to message we can connect the right people at the right time and not annoy those who are not working which has led to burnout throughout the medical industry.

Find teams that are in and outside of their network

Team directory to find who to contact

See who's on shift to chat/call

Alert

For healthcare professionals, getting in touch with the right person is absolutely critical. We've heard from our users that they want a way to reach out to their colleagues, even if their notifications are turned off. They need to know they can get in touch with the right person no matter what.

Use a system message to provide user with option to message colleague who is on shift.

Provide ability for users to send message as urgent, but add friction as this is only meant for emergencies.

Message is clearly marked as an urgent message.

What if…

We asked ourselves what if we could gather all the notifications and conversations for healthcare workers and use machine learning to surface the most pertinent information in an easily digestible and accessible way.

Use a system message to provide user with option to message colleague who is on shift.

Provide ability for users to send message as urgent, but add friction as this is only meant for emergencies.

Message is clearly marked as an urgent message.