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Siilo.

Role

Head of design

Year

2020-2022

Siilo is Europe's largest healthcare communication platform. At first, the product lacked many of the tools healthcare professionals needed to make it part of their daily workflow. We created a product vision to define where the platform should go next.

Not just another chat app

Cases are central to medical professionals’ day-to-day work.

Siilo had a unique opportunity to fill a gap in the industry by creating a system that made cases easy to document, discuss, and share both within and beyond hospital walls.

Cases are a central part for a medical professionals day to day tasks. Siilo has a unique opportunity where we can help fill the gaps where the current medical

industry falls short, by creating a system for cases that is easily shared within and beyond hospital walls.

Cases are a central part for a medical professionals day to day tasks. Siilo has a unique opportunity where we can help fill the gaps where the current medical

industry falls short, by creating a system for cases that is easily shared within and

beyond hospital walls.

Because Siilo lacked an efficient way to manage cases, I was tasked with designing a system that made them more visible across the app. The goal was to help medical professionals discuss patients more effectively and share the right information with the right people at the right time.

Due to the lack of an efficient system for managing cases within the app, I was assigned the responsibility of conceptualizing a solution that would enhance the visibility of cases across the app. The ultimate goal was to empower users to engage in productive discussions about patients, ensuring that the right information is shared at the right time and with the right individuals.

Due to the lack of an efficient system for managing cases within the app, I was

assigned the responsibility of conceptualizing a solution that would enhance the visibility of cases across the app. The ultimate goal was to empower users to engage in productive discussions about patients, ensuring that the right information is shared at the right time and with the right individuals.

How might we make cases a seemless experience throughout the app

Getting a professionals opinion

We wanted to understand the way how Healthcare professionals created patient cases within the app and how they get that information from the app to their Eletctronic healthcare record system. After speaking with our users and how they use cases, we started to unpack multiple opportunities on how to make cases a viable option within the Siilo app.

Getting a professionals opinion

We wanted to understand how healthcare professionals created patient cases in Siilo and transferred that information into their electronic health record systems. Through user research, we uncovered several opportunities to make cases a more practical and valuable part of the Siilo experience.

The Opportunity

Medical professionals required a system where they could create a case that’s searchable and shareable with the right person at the right time.

Medical professionals require a system where when they create a case that the case be searchable, and shareable with the right person at the right time.

We researched how healthcare professionals create and manage patient cases in their day-to-day work to understand how those workflows could be brought into Siilo. Those learnings helped us structure the architecture of creating a case within the app.

We gathered how our users create cases in their daily workflow so we can better understand how to incorporate their workflow within the Siilo app. These learnings help us structure how we would approach the design of creating a case within the app.

Researched and documented the workflow doctors use to create patient cases.

Giving cases a home

After carefully gathering all our research feedback, we couldn't ignore the resounding request from medical professionals: they needed a straightforward way to locate their

cases in a centralized place.

So, to provide users with a reliable and accessible hub for the most relevant

information, we proudly introduced a new tab. By elevating the cases into its own section we gave this feature the flexibility it needed to evolve into the workflow tool that our users had been asking for.

After carefully gathering all our research feedback, we couldn't ignore the resounding request from medical professionals: they needed a straightforward way to locate their cases. So, to provide users with a reliable and accessible hub for the most relevant information, we proudly introduced a new tab. By elevating the cases into it's own section we give the feature the flexibility it needs to evolve into the workflow tool that our users have been wanting.

Display flexible content cards featuring cases a medical professional has created, as well as cases that may interest them based on their profession.

When a case is shared in chats or other forms of communication, the case content is minimized to provide more context for what the medical professional is saying about it.

Motion study.

Case creation

We heard from users that the way they create cases through the app was a very simple task where they entered the patient identifier, title, and details about the case, and then posted it. We wanted to preserve the simplicity of creating a case while including the foundational items they would need to properly do their job.

After doing more research on how cases are created in the medical industry, we came across a standardized format that medical professionals use called the SBAR method: Situation, Background, Assessment, and Recommendation, along with patient identifiers such as name and date of birth.

Name and relevant information.

Detailed step based on context of profession.

Review and send.

Motion study for posting a case.

Spreading the knowledge

If there's no way to share and discuss a case smoothly within the app, then the case is pretty much useless. So, we had to really think through every step of a medical professional's process to ensure their workflow was as seamless as possible. In our research, we found that medical professionals often need to communicate with their teammates efficiently.

Spread the knowledge

Case view.

Quick suggestion from contacts/organization.

Tagging the right person.

Who, where, and when

Who, what, where, when

Knowing who and when to contact a colleague was one of the most important and frequently requested features in the Siilo app.

Within the case system, knowing who was on shift was vital because it allowed users to connect with the right people at the right time without disturbing colleagues who were not working, which contributed to burnout across the medical industry.

Find teams that are in and outside of their network.

Team directory to find who to contact.

See who's on shift to chat/call.

Alert

For healthcare professionals, getting in touch with the right person was absolutely critical. We heard from users that they wanted a way to reach their colleagues even when notifications were turned off. They needed to know they could reach the right person when it mattered most.

Use a system message to provide user with option to message colleague who is on shift.

Provide ability for users to send message as urgent, but add friction as this is only meant for emergencies.

Message is clearly marked as an urgent message.

What if…

Right before AI became mainstream, we asked ourselves what if we could gather all the notifications and conversations for healthcare workers and use machine learning to surface the most relevant information in an easily digestible and accessible way.

Summary roundup card front and center in the case home.

Machine learning summary of what to pay attention to.

Of course… light mode:).