Head of Design
2020-2022
Siilo is Europes largest healthcare communication tool. The the app at the time did not provide healthcare professionals the tools that they needed to make Siilo a viable app. We needed a vision to help push the current state of the app.
Siilo is Europes largest healthcare communication tool. The the app at the time did not provide healthcare professionals the tools that they needed to make Siilo a viable app. We needed a vision to help push the current state of the app.
Not just another chat app
Cases are a central part for a medical professionals day to day tasks. Siilo has a unique opportunity where we can help fill the gaps where the current medical industry falls short, by creating a system for cases that is easily shared within and beyond hospital walls.
Due to the lack of an efficient system for managing cases within the app, I was assigned the responsibility of conceptualizing a solution that would enhance the visibility of cases across the app. The ultimate goal was to empower users to engage in productive discussions about patients, ensuring that the right information is shared at the right time and with the right individuals.
Not just another chat app
Cases are a central part for a medical professionals day to day tasks. Siilo has a unique opportunity where we can help fill the gaps where the current medical industry falls short, by creating a system for cases that is easily shared within and beyond hospital walls.
Due to the lack of an efficient system for managing cases within the app, I was assigned the responsibility of conceptualizing a solution that would enhance the visibility of cases across the app. The ultimate goal was to empower users to engage in productive discussions about patients, ensuring that the right information is shared at the right time and with the right individuals.
How might we make cases a seemless experience throughout the app
How might we make cases a seemless experienece throughout the app
Getting a professionals opinion
We wanted to understand the way how Healthcare professionals created patient cases within the app and how they get that information from the app to their Eletctronic healthcare record system. After speaking with our users and how they use cases, we started to unpack multiple opportunities on how to make cases a viable option within the Siilo app.
Getting a professionals opinion
We wanted to understand the way how Healthcare professionals created patient cases within the app and how they get that information from the app to their Eletctronic healthcare record system. After speaking with our users and how they use cases, we started to unpack multiple opportunities on how to make cases a viable option within the Siilo app.
The Opportunity
Medical professionals require a system where when they create a case that the case be searchable, and shareable with the right person at the right time.
We gathered how our users create cases in their daily workflow so we can better understand how to incorporate their workflow within the Siilo app. These learnings help us structure how we would approach the desing of creating a case within the app.
We gathered how our users create cases in their daily workflow so we can better understand how to incorporate their workflow within the Siilo app. These learnings help us structure how we would approach the desing of creating a case within the app.
Documented and researched the workflow that doctors would make patient cases
Giving cases a home
After carefully gathering all our research feedback, we couldn't ignore the resounding request from medical professionals: they needed a straightforward way to locate their cases. So, to provide users with a reliable and accessible hub for the most relevant information, we proudly introduced a new tab. By elevating the cases into it's own section we give the feature the flexibility it needs to evolve into the workflow tool that our users have been wanting.
Giving cases a home
After carefully gathering all our research feedback, we couldn't ignore the resounding request from medical professionals: they needed a straightforward way to locate their cases. So, to provide users with a reliable and accessible hub for the most relevant information, we proudly introduced a new tab. By elevating the cases into it's own section we give the feature the flexibility it needs to evolve into the workflow tool that our users have been wanting.
Display flexible content cards based off cases a medical professional has created but also cases that may be of interest to them based off their profession.
Explored ways the medium sized card could contain different types of content.
When sharing a case within chats or in other forms of communication. The actual case content itself is minimize to give more context of what the medical professional is saying about the case.
Motion study
Case creation
We heard from our users that the current way they create cases through the app was a very simple task where they put the patient identifier, title, and detals about the case and then post. We wanted to encompass the simplicity of creating a case with the foundational items they would need to properly do their job. After doing more research on how cases are created in the medical industry we came across a standardized format that medical professionals utlize which is called the SBAR (Situation, Background, Assessment, Recommendaton) method along with the patient identifier being Name, and DOB.
Spreading the knowledge
If there's no way to share and discuss a case smoothly within the app, then the case is pretty much useless. So, we had to really think through every step of a medical professional's process to ensure their workflow was as seamless as possible. In our research, we found that medical professionals often need to communicate with their teammates efficiently.
Case view.
Quick suggestion from contacts / organisation.
Highlighted selection of team.
Who, where, and when?
Knowing who and when to contact a colleague is one of the most important and asked for feature in the Siilo app. In the system of cases knowing who is on shift is vital because if we know who to message we can connect the right people at the right time and not annoy those who are not working which has led to burnout throughout the medical industry.
To find teams who are in and outside of their network
Team directory to find who to contact
See who's on shift to chat/call
Alert
For healthcare professionals, getting in touch with the right person is absolutely critical. We've heard from our users that they want a way to reach out to their colleagues, even if their notifications are turned off. They need to know they can get in touch with the right person no matter what.
Use system message to provide user with option to message colleague who is on shift.
Provide ability for users to send message as urgent, but add friction as this is only meant for emergencies.
Message is clearly marked as an urgent message.
What if...
We asked ourselves what if we could gather all the notifications and conversations for healthcare workers and use machine learning to surface the most pertinent information in an easily digestible and accessible way.
Surfacing a card that is context based will allow the user to view the important information easily.
Using machine learning the user can interact with the interface as if the app was their personal assistant.
Of course a light mode to compliment the dark mode since we know healthcare professionals work at all hours:)
Want to chat?
mas21t@gmail.com